Understanding our fees
Before you instruct us, we will explain the proposed scope of work, the basis of our charges and the likely third-party costs. The estimate will reflect the nature and complexity of your matter.
Depending on the work involved, fees may be agreed on a fixed-fee, staged or hourly basis. We will explain what is included, any assumptions and the circumstances in which costs may change.
Published fee information
The links below take you to the relevant service pages. Please speak to us for a quotation tailored to your matter.
Starting your matter
What happens when I make an enquiry?
We establish what you need help with and direct you to the appropriate member of our team. Before accepting instructions, we will complete the relevant checks and confirm the scope of our work and terms of engagement.
Is an initial consultation available?
You can request an initial consultation when you contact us. We will confirm availability, the scope of the discussion and any applicable fee before arranging your appointment.
Who will handle my matter?
We will identify your point of contact and explain who will be responsible for the work. Where another member of our team contributes, your caseworker will help maintain continuity.
How can I raise a concern?
Please speak to the person handling your matter in the first instance. Our published complaints procedure explains how to make a formal complaint and the further routes available.
Read our complaints procedure →